Pixi Service

About App

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Pixi, a comprehensive, easy-to-use printer service application is designed to simplify the entire process of servicing requests, manage Return Merchandise Authorization (RMA), and coordinate on-site repairs. This user-friendly application ensures a seamless and efficient service experience for everyone involved – customers, service center coordinators, approvers, and engineers.


  • Service Center Coordinator

    • Manages service requests and creates RMAs
    • Reviews and assigns service requests to engineers
    • Creates RMAs for approved service requests
    • Coordinates with approvers for RMA approvals
  • Approver

    • Approves or rejects RMAs
    • Reviews RMA details for accuracy
    • Approves or rejects RMAs
    • Communicates decisions to the service center coordinator
  • Engineer

    • Performs on-site repairs
    • Reviews assigned RMAs and service details
    • Visits the customer site for repair
    • Updates the status of the service task


  • DatabaseDatabase

    Database integration involves connecting and enabling interaction among different databases or between a database and other software applications. This integration facilitates the smooth flow of data, synchronization, and communication between systems, leading to enhanced efficiency, accuracy, and accessibility of information.

  • IText RendererIText Renderer

    Java Utility that is used for invoice generation.