Pixi Service
About App
Pixi, a comprehensive, easy-to-use printer service application is designed to simplify the entire process of servicing requests, manage Return Merchandise Authorization (RMA), and coordinate on-site repairs. This user-friendly application ensures a seamless and efficient service experience for everyone involved – customers, service center coordinators, approvers, and engineers.
Personas
Service Center Coordinator
- Manages service requests and creates RMAs
- Reviews and assigns service requests to engineers
- Creates RMAs for approved service requests
- Coordinates with approvers for RMA approvals
Approver
- Approves or rejects RMAs
- Reviews RMA details for accuracy
- Approves or rejects RMAs
- Communicates decisions to the service center coordinator
Engineer
- Performs on-site repairs
- Reviews assigned RMAs and service details
- Visits the customer site for repair
- Updates the status of the service task
Integrations
DatabaseDatabase integration involves connecting and enabling interaction among different databases or between a database and other software applications. This integration facilitates the smooth flow of data, synchronization, and communication between systems, leading to enhanced efficiency, accuracy, and accessibility of information.
IText RendererJava Utility that is used for invoice generation.
Features Used
- Widgets
Data TableData Table is a widget that presents a tabular view of data and allows actions.
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CardsCards is a single unit of content or functionality, presented in a concise visual package, to easily update, maintain, and personalize content area.
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CalendarCalendar widget allows the user to select a date from the calendar displayed.
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ListList is a widget that presents a list view of data, which contains a template for designing each list item.
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FormsForm is a group of input elements put together to post data, typically updating data through a web service call.
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